FAQ

Frequently asked questions

GENERAL

What are your hours of operation?


Monday-Thursday 10:00am-4:00pm EST *Please allow up to 24-72 business hours for a response to your inquiry




What is your turn around time?


-Turn around time for graphic design is up to14 business days. -Turn around time for custom website design is 4-5 business weeks. Business bundle deals can take up to 6-7 weeks depending on how many porjects requested. Please keep in mind that these turnaround times do not include holidays and weekends. *(A rush fee can be applied if necessary) If any turn around time needs to be changed or delayed, you will be informed via email.




What is the refund policy?


Once the designer has started on any project there will be no refund. There are 3 allowed revisions per client to be sure that we will provide each client the design they envision, and make sure each client is happy with their design. Revisions consist of minor changes, any drastic changes to the hair or a design template are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 1-4 business days depending on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee of $50.




Can I schedule a phone consultation?


At this time, we do not allow phone consultations. To be sure that we protect our clients, all correspondence is done via email. That way "the client" and "the designer" will have paper trail for records to avoid miscommunication and hearsay.




How many drafts and revisions are offered?


The designer allows three revisions for each project. Revisions consist of minor changes, any drastic changes to the hair or a design template are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 1-4 business days depending on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee of $50. (this does not include giveaways)





GRAPHIC DESIGN

What formats I receive? (logos, flyers, etc)


Each client will receive a .png file which is great for transparent backgrounds/watermarking, a .jpg file, and a .PSD or .Ai file which is used for printing on a larger scale (i.e; banners, t-shirts, etc.)




Do I have ownership rights?


Each client has full ownership rights of their designs.




Can I get a custom design without consulting first?


Each client must schedule a consultation with the designer first to have a clear full understand of their vision for their design.




What does my revision consist of?


Revisions for logos are minor changes to color or removal of an item. For any digital drawing or illustration logo projects, if you would like to make any changes to hair or outfits there will be an additional fee.




Revisions


There are 3 revisions per design, any additional revision will result in a additional fee. Revisions consist of minor changes, any drastic changes to hair/items or a design template are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 1-4 business days depending on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee of $50.





WEBSITE DESIGN

What do I need to have a custom website?


To be sure that your website looks absolutely great, there is necessary content that is required before the designer can start on any custom website design (photos, text, etc). All photos must be professional. Please do not send screenshots that will need cropping/editing. Also, all text must be prepared in a Word document (i.e; Microsoft word). Make sure that there are no grammatical errors before emailing to the designer.




I don't have professional photos, what do I do?


NO WORRIES! If you don't have any professional photos, that is ok! GH Designs will provide you with stock photos at no extra cost.




I would like a custom website. What is the process?


First each client must schedule a consultation. During the consulation, the designer will send you a questionnaire that will go over your design expectations, and your brand details. It is very essential to answer all questions in the questionnaire with detail so the designer can be sure to create the layout you vision. After contract has been signed and payment has been made, the turn around time for each website is 2-3 weeks.




What is a domain name?


A domain name is your website name (i.e; www.glamhausdesigns.com). A domain name is the adress where internet users can access your website. If you would like to purchase a domain, you can purchase one on GoDaddy, Google, Namecheap, or BlueHost.




Will I be able to maintain my website?


Yes, we are absolutely sure that each website is build on platforms where our clients can easily make their own edits, and changes like adding new products or photos.




Can GH Designs maintain my website instead?


Yes if you would like us to manage your site, you can hire us to do so. We offer a maintenance package for clients who would like to make sure their website is readily updated and welcoming to keep customers returning for more!




Revisions


There are 3 revisions per design, any additional revision will result in a additional fee. Revisions consist of minor changes, any drastic changes to hair/items or a design template are not included in revisions (it will result in an additional fee) If you would like a specific theme or design layout be sure to send over a reference to be sure that the designer can bring your vision to life. Revisions can take up to 1-6 business days depending on the depth of the revision. If you would like to add any additional changes or new design request that was not provided in the intitial inquiry or consultation, there will be an addtional fee of $50.





PAYMENT OPTIONS

Do I have the option to pay a deposit payment plan?


Yes, we allow payment plans and/or deposit options for designs $550+. Which will allow you to make a deposit, or use a payment plan to pay a certain amount or half upfront. The remaining balance will be due once the design has been reviewed and approved.





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